Privacy Policy

1. Introduction

At Tommy’s Cars, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

By using this website, you agree to the practices described in this policy.

2. Data We Collect

We may collect and process the following types of personal data:

Identification data (name, surname)
Contact information (email address, phone number)
Vehicle-related information (when you request a valuation, purchase, or trade-in)
Communication data (messages sent via contact forms or email)
Technical data (IP address, browser type, device information, cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your inquiries and requests
To provide vehicle sales and related automotive services
To manage appointments and customer interactions
To process trade-in or vehicle valuation requests
To improve our website and services
To comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

Your consent (contact forms, cookies)
Contractual necessity (vehicle sales, services)
Legal obligations (invoicing, accounting requirements)
Legitimate interest (service improvement, customer communication)

5. Data Sharing

We do not sell or rent your personal data.

However, we may share your data with trusted third parties only when necessary:

Accounting and administrative services
IT and hosting providers
Automotive partners (e.g., financing or warranty providers, if applicable)
Legal authorities when required by law

6. Data Retention

We retain your personal data only for as long as necessary:

Contact inquiries: up to 12–24 months
Customer transaction data: up to 10 years (legal obligation)
Cookies and analytics data: according to cookie policy settings

7. Cookies

Our website uses cookies to improve user experience and analyze website traffic.

Cookies may include:

Functional cookies (website operation)
Analytical cookies (Google Analytics or similar tools)
Marketing cookies (if applicable)

You can manage or disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against:

Unauthorized access
Loss or alteration
Misuse or disclosure

However, no online transmission method is 100% secure.

9. Your Rights (GDPR)

As a resident of the European Union, you have the following rights:

Right of access to your data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing

To exercise your rights, please contact us using the details below.

10. Contact Information

If you have any questions about this Privacy Policy or your personal data, you can contact us:

Tommy’s Cars
Email: info@tommyscarrosserie.be
Phone: +32 475 33 48 34
Address: Crafts Road 9, 3620 Lanaken, Belgium

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.